We're here to help. Most questions are answered below — if not, email us and we'll get back to you within 1–2 business days.
How does picnear work?
Open the map, choose whether you want to get photos or take them, and either post a "Shoot now" request or browse creators nearby. When you match, chat opens and you meet at the pinned spot. picnear charges a small fixed matching fee; the shoot price is arranged directly between you and the photographer.
How do I get help with a booking?
Open the booking in your Inbox — you can message the other person or cancel from there. For disputes, email support with your booking details.
How do I delete my account?
Go to Settings → Delete account inside the app. This permanently removes your profile and data. You can also email us to request deletion.
How is my privacy protected?
Your exact location is never shown to others — the map uses an approximate area. You can make your profile private so only approved followers see your photos. See our Privacy Policy.
Report a problem or a user
Every profile has a Report and Block option. Repeated violations get accounts removed. You can also email us.